Effective Date: April 1, 2026

At Fair Smart Shop, we want you to shop with confidence. We understand that a product may not meet your expectations, arrive damaged, or differ from what you ordered.

This Refund & Return Policy explains the conditions for returns, refunds, exchanges, damaged or defective products, cancellations, and product warranties for purchases made through fairsmartshop.com.

By placing an order with Fair Smart Shop, you acknowledge that you have reviewed and accepted this policy, including any product-specific return terms displayed on the product page at the time of purchase.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

Standard Return Policy

Unless a different return policy is clearly stated on the product page, most eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must:

• Be unused, unworn, and in substantially the same condition in which it was received
• Be returned in its original packaging, where reasonably possible
• Include all accessories, components, manuals, tags, and documentation originally supplied
• Not show damage caused by misuse, neglect, improper handling, unauthorized modification, or normal wear and tear
• Meet any additional return conditions stated on the product page

A return request must be submitted within the applicable return period.

Product-Specific Return Policies

Certain products may have different return conditions because of their nature, supplier requirements, hygiene considerations, customization, safety requirements, or other restrictions.

A product page may state that an item is:

• Returnable within 15 days
• Returnable within 30 days
• Eligible for an extended return period
• Returnable only if defective
• Non-returnable
• Non-exchangeable
• Final sale
• Subject to another clearly stated return condition

When a product-specific return policy is displayed on the product page at the time of purchase, that policy will apply instead of the standard 30-day return policy, to the extent permitted by applicable law.

Product-specific restrictions do not remove any statutory rights you may have regarding defective, damaged, misrepresented, or incorrectly supplied goods.

Non-Returnable Items

Unless applicable law requires otherwise, the following products may not be eligible for change-of-mind returns:

• Digital resources, downloads, or digital content after access or download
• Personalized, monogrammed, customized, or made-to-order products
• Personal care, cosmetic, skincare, grooming, or hygiene products that have been opened or used
• Intimate apparel and undergarments where return would create a hygiene concern
• Swimwear where hygiene seals or protective liners have been removed
• Perishable goods
• Gift cards
• Free promotional items with no separate purchase value
• Products clearly marked Final Sale, Non-Returnable, or Non-Exchangeable
• Products damaged through misuse, improper handling, unauthorized modification, or normal wear and tear

Where applicable law gives you a mandatory cancellation, warranty, refund, or other consumer right, that right will take priority over this section.

How to Request a Return

Before returning a product, please contact us so we can confirm eligibility and provide the correct return instructions.

Step 1: Contact Us

Email sales@fairsmartshop.com or use our website contact form.

Please provide:

• Your order number
• The product you wish to return
• Your reason for the return
• Photos or videos if the product is damaged, defective, or incorrect

Step 2: Receive Return Instructions

If the return qualifies, we will provide return instructions and, where applicable, a return authorization and return address.

Because Fair Smart Shop works with different suppliers and fulfillment locations, do not send a return to an address shown on the original shipping package unless we specifically instruct you to do so.

Sending a product to an unauthorized return address may delay or prevent the processing of your return.

This requirement does not limit any statutory right you may have to notify us of a cancellation or withdrawal.

Step 3: Package the Product

Pack the product securely and include all accessories, components, documentation, and original packaging where required.

Step 4: Ship the Return

Unless the return is caused by our error, a defective product, an incorrect product, or applicable law requires otherwise, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping service.

Fair Smart Shop is not responsible for return packages lost in transit when the customer arranged the return shipment.

Step 5: Inspection and Refund

After the returned product is received, we will inspect it and notify you of the outcome.

Approved refunds will then be processed to the original payment method.

Refund Processing

Refund Processing Time

For approved returns, we generally process refunds within 5 to 7 business days after receiving and inspecting the returned product.

Where applicable law requires a different refund deadline, the legally required deadline will apply.

Refund Amount

For an approved standard return, the refund generally includes:

• The eligible purchase price of the returned product
• Applicable taxes charged on the refunded amount

Original shipping and delivery charges are generally non-refundable for change-of-mind returns.

However, original shipping costs may also be refunded when:

• The return resulted from an error by Fair Smart Shop
• The product arrived defective or damaged
• You received the wrong product
• Applicable consumer law requires the delivery charge to be refunded

Bank and Payment Processing Times

After Fair Smart Shop issues a refund, your bank, credit card company, PayPal, or other payment provider may require additional time to post the funds to your account.

These processing times are controlled by the payment provider and are outside Fair Smart Shop’s control.

Reduced or Denied Refunds

Where permitted by applicable law, a refund may be reduced or refused if a returned product:

• Has been used beyond what is reasonably necessary to inspect it
• Is damaged by the customer
• Is missing parts, accessories, or components
• Has been altered or modified
• Is returned in a condition substantially different from the condition in which it was received
• Does not meet the applicable return requirements

Any deduction will be based on the circumstances and the reduction in the product’s value.

We will not reduce a refund where doing so would conflict with mandatory consumer protection laws.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

For faster assistance, we recommend reporting the problem within 7 days of delivery.

Failure to report a problem within 7 days does not remove any statutory rights you may have under applicable consumer law.

Information We May Request

Please provide:

• Your order number
• A description of the problem
• Clear photographs or videos showing the issue
• Photographs of the packaging where shipping damage is involved

Available Resolutions

Depending on the circumstances, we may provide:

• A replacement at no additional cost
• A full refund
• A partial refund if you agree to keep a product with a minor issue
• Another appropriate remedy required by applicable law

If we require a damaged, defective, or incorrect product to be returned, we will cover reasonable return shipping costs where required by this policy or applicable law.

Exchanges

For most eligible products, the fastest way to obtain a different size, color, model, or variant is to return the original eligible product and place a new order.

If you received the wrong product because of an error by Fair Smart Shop or one of our fulfillment partners, please contact us before placing another order.

We will arrange an appropriate replacement or other resolution at no additional product or shipping cost to you, subject to availability.

Products marked Non-Exchangeable are not eligible for voluntary exchanges unless the product is defective, incorrect, or applicable law provides otherwise.

Order Cancellations

You may request cancellation of an order before it has been processed or shipped.

Contact us as soon as possible at sales@fairsmartshop.com and provide your order number.

We cannot guarantee cancellation once processing has begun because some orders are automatically sent to our suppliers or fulfillment partners.

If the Order Has Not Shipped

If cancellation is still possible, we will cancel the order and issue the appropriate refund.

If the Order Has Already Shipped

Once an order has shipped, it generally cannot be cancelled through our order-processing system.

After receiving the product, you may request a return under the return policy applicable to that product.

Any additional cancellation rights provided by applicable consumer law remain unaffected.

Regional Consumer Rights

Fair Smart Shop serves customers in multiple jurisdictions. Consumer protection requirements may differ depending on where you live.

The following provisions supplement our standard policy.

If applicable local law provides you with greater rights than this policy, the applicable law will prevail.

European Union Customers

Consumers located in the European Union may have statutory rights under the EU Consumer Rights Directive (Directive 2011/83/EU) and applicable national law.

14-Day Right of Withdrawal

For most qualifying distance purchases, EU consumers have the right to withdraw from the purchase without giving a reason within 14 days after receiving the goods.

This statutory withdrawal right is separate from any additional voluntary return period offered by Fair Smart Shop.

Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

You may contact:

Email: sales@fairsmartshop.com

You may also use the Model Withdrawal Form provided below, although use of the form is not mandatory.

Returning Goods After Withdrawal

After notifying us that you are exercising your statutory withdrawal right, you must return the applicable goods within the period required by law.

Unless we have agreed to pay return shipping or applicable law requires us to do so, you are responsible for the direct cost of returning the goods.

EU Refunds Following Withdrawal

Where the statutory right of withdrawal applies, we will reimburse payments as required by applicable EU law, including the cost of the least expensive standard delivery option offered for the original order.

Additional charges resulting from your choice of a more expensive delivery method may not be refundable.

Where legally permitted, we may withhold reimbursement until we receive the returned goods or receive sufficient evidence that they have been returned.

Diminished Value

You may be responsible for a reduction in value if you handle the goods beyond what is reasonably necessary to determine their nature, characteristics, and functioning.

Exceptions to the EU Right of Withdrawal

The statutory withdrawal right may not apply to certain products, including, where the legal requirements for the exception are met:

• Goods made to the customer’s specifications or clearly personalized
• Goods that deteriorate or expire rapidly
• Sealed goods unsuitable for return for health or hygiene reasons after the seal has been broken
• Certain sealed audio, video, or software products after unsealing
• Digital content supplied electronically where the customer has expressly consented to immediate supply and acknowledged the loss of the withdrawal right, where required by law

These exceptions are subject to applicable EU and national consumer laws.

United States Customers

For customers in the United States, Fair Smart Shop’s voluntary return rights are governed primarily by this policy and any product-specific return terms, subject to applicable federal and state consumer protection laws.

Certain federal requirements apply to online order fulfillment, shipping delays, cancellations, advertising, warranties, and payment disputes.

Where a product is defective, incorrectly described, not delivered as promised, or otherwise covered by applicable federal or state consumer protection law, your statutory rights remain unaffected.

Some states may provide additional consumer protections beyond those stated in this policy.

Canadian Customers

Consumer protection laws in Canada are primarily administered by provinces and territories. Your specific statutory rights may therefore depend on the province or territory in which you live.

Fair Smart Shop’s voluntary return policy operates in addition to any mandatory rights you may have under applicable provincial or territorial law.

There is not necessarily a general change-of-mind cancellation right for every online purchase throughout Canada. However, provincial laws may provide cancellation, refund, warranty, disclosure, delivery, or other rights in particular circumstances.

Québec Customers

Customers located in Québec may have additional rights under Québec’s Consumer Protection Act, including requirements relating to distance contracts, mandatory disclosures, delivery obligations, cancellations in specified circumstances, refunds, chargebacks, and legal warranties.

These statutory rights apply independently of Fair Smart Shop’s voluntary return policy and will not be limited by the terms of this policy.

Mexico Customers

Customers located in Mexico may have rights under the Ley Federal de Protección al Consumidor (Federal Consumer Protection Law).

Where applicable, Mexican consumer law may provide a statutory period during which a consumer may revoke or cancel certain transactions, as well as rights regarding defective products, refunds, warranties, disclosure, and electronic commerce.

Where those statutory protections apply, they take priority over any inconsistent provision of this policy.

Customers in Other Countries in the Americas

Customers in other countries throughout North America, Central America, South America, and the Caribbean may have additional rights under their local consumer protection laws.

Where mandatory local law provides greater protection than this policy, those statutory rights will prevail.

Customers in Other Countries

If you purchase from Fair Smart Shop from a jurisdiction not specifically listed above, this policy applies subject to any mandatory consumer rights provided by the laws applicable to your transaction.

Nothing in this policy is intended to waive a consumer right that cannot legally be waived.

Warranty Information

Some products sold through Fair Smart Shop may include a manufacturer or supplier warranty.

Warranty availability, duration, and coverage vary by product and manufacturer.

Any manufacturer warranty is separate from consumer rights that may apply automatically under local law.

How to Request Warranty Assistance

If you believe your product has developed a defect covered by an applicable warranty, please contact us and provide:

• Your order number
• Proof of purchase
• Photos or videos showing the defect
• A description of the problem

We will review the information and, where applicable, assist with the manufacturer or supplier warranty process or provide another remedy available under this policy or applicable law.

Warranty Limitations

Unless applicable law provides otherwise, manufacturer or supplier warranties generally do not cover damage resulting from:

• Normal wear and tear
• Accidental damage
• Misuse or neglect
• Unauthorized repairs or alterations
• Improper installation
• Failure to follow product or manufacturer instructions

Statutory warranties or legal guarantees provided by applicable consumer law are not limited by this section.

EU Model Withdrawal Form

EU consumers who wish to exercise an applicable statutory right of withdrawal may use the following form.

Use of this form is optional.

To: Fair Smart Shop
Email: sales@fairsmartshop.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product(s): __________________________________

Order Number: ________________________________

Ordered On: __________________________________

Received On: __________________________________

Consumer Name: _______________________________

Consumer Address: _____________________________

Signature: ___________________________________
(Required only if this form is submitted on paper.)

Date: ________________________________________

Contact Us

If you have questions about a return, refund, exchange, cancellation, damaged product, or this policy, please contact us:

Fair Smart Shop
Website: fairsmartshop.com
Email: sales@fairsmartshop.com
Contact Form: fairsmartshop.com/contact-us/

Please do not send a return without first obtaining the appropriate return instructions, as return locations may vary depending on the product and fulfillment provider.

Policy Updates

Fair Smart Shop may update or modify this Refund & Return Policy from time to time.

When changes are made, the revised policy will be posted on this page with an updated Last Updated date.

For voluntary return rights, the policy and any product-specific return terms presented at the time of purchase will generally apply to that order.

Changes to this policy do not reduce any mandatory statutory rights provided by applicable law.

Your Rights and Our Commitment

Our goal is to handle legitimate return and refund requests fairly, clearly, and consistently.

This Refund & Return Policy does not exclude, restrict, or replace consumer rights that cannot legally be waived.

If applicable local consumer law provides greater protection than this policy, the applicable law will prevail.

If you have a concern regarding an order or a decision on a return, please contact us at sales@fairsmartshop.com so we can review the matter and work toward an appropriate resolution.