Effective from: 1st April 2026
At Fair Smart Shop, we want you to love everything you purchase from us. We understand that sometimes a product may not meet your expectations or may arrive in less than perfect condition. This Refund and Return Policy outlines your rights and our commitments regarding returns, refunds, and exchanges.
This policy applies to all purchases made through our website fairsmartshop.com. By placing an order with us, you acknowledge that you have read and understood this policy.
We are committed to handling returns and refunds fairly, transparently, and in compliance with applicable consumer protection laws across the regions we serve.
You have 30 days from the date of delivery to request a return for most products. To be eligible for a return, items must meet the following conditions:
• Unused and in the same condition as received
• In original packaging with all tags, accessories, and documentation intact
• Not damaged due to misuse, neglect, or improper handling
The following items are not eligible for return due to hygiene, safety, or regulatory reasons:
• Digital resources and downloadable content once accessed or downloaded
• Personal care products such as cosmetics, skincare, and grooming items if opened or used
• Intimate apparel, undergarments, and swimwear
• Perishable goods
• Gift cards and promotional items
• Products marked as “final sale” on the product page
If you are unsure whether your item is eligible for return, please contact our customer support team before initiating a return.
To initiate a return, please follow these steps:
• Step 1: Contact our customer support team at returns@fairsmartshop.com or through our contact form with your order number and the reason for return.
• Step 2: Our team will review your request and provide a return authorization and instructions for shipping.
• Step 3: Pack the item securely in its original packaging, including all accessories and documentation.
• Step 4: Ship the item to the address provided using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error or a defective product.
• Step 5: Once we receive and inspect the returned item, we will process your refund or exchange within the timeframe specified below.
Once we receive your returned item and confirm it meets eligibility requirements, we will process your refund within 5 to 10 business days. Refunds will be issued to the original payment method used for the purchase.
The refund amount will include:
• The full purchase price of the returned item
• Any applicable taxes paid
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
After we issue a refund, the time it takes for the funds to appear in your account depends on your payment provider. Credit card refunds typically take 3 to 7 business days, while other payment methods may vary.
Partial refunds may be granted in the following circumstances:
• Items returned after the return window with clear signs of use
• Items missing original packaging, accessories, or documentation
• Items damaged due to improper handling by the customer
If you receive a product that is damaged, defective, or not what you ordered, please contact us immediately upon receiving the item. We will work quickly to resolve the issue.
Contact us within 7 days of delivery with:
• Your order number
• Photos showing the damage or defect
• A description of the issue
Depending on the situation, we will offer one of the following:
• A full refund including original shipping costs
• A replacement item at no additional cost
• A partial refund if you choose to keep the item with minor issues
We will cover return shipping costs for damaged, defective, or incorrect items.
We offer exchanges for eligible items. If you wish to exchange a product for a different size, color, or variant, please initiate a return request as outlined above and place a new order for the desired item.
For exchanges due to our error such as sending the wrong item, we will ship the correct item at no additional cost after receiving the returned item.
We operate globally and recognize that consumer protection laws vary by region. The following provisions apply to customers in the European Union and the Americas.
If you are located in the European Union, you have specific rights under EU consumer protection laws including Directive 2011/83/EU on consumer rights.
You have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. This withdrawal period expires 14 days after the day you receive the goods.
To exercise your right of withdrawal, you must inform us of your decision by an unambiguous statement via email or through our contact form. You may use the model withdrawal form provided below, but it is not mandatory.
If you withdraw from the purchase, we will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods or proof of return.
We may withhold reimbursement until we receive the goods back or until you provide proof of return, whichever occurs first.
You must return the goods without undue delay and no later than 14 days after notifying us of withdrawal. You will bear the direct cost of returning the goods unless we agreed otherwise.
The right of withdrawal does not apply to:
• Sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery
• Digital content that you have started downloading or streaming with your prior consent
• Goods that are clearly personalized or made to your specifications
• Sealed audio, video, or software recordings that have been unsealed
We comply with applicable consumer protection laws across the United States, Canada, Mexico, and other American regions.
• United States
For customers in the United States, we adhere to the Federal Trade Commission (FTC) guidelines on mail order, telephone order, and merchandise returns.
• California Residents: Under California Civil Code Section 1791.1, we provide the return rights outlined in this policy. You may have additional rights under the Song-Beverly Consumer Warranty Act.
• Return of Defective Goods: If a product is defective, you may have rights under implied warranties that vary by state. We will honor all applicable warranty claims.
For customers in Canada, we comply with the Consumer Protection Act and other provincial regulations.
• Cooling Off Period: Certain provinces provide a cooling off period for online purchases. We honor all provincial requirements regarding return rights and refund timelines.
• Quebec Residents: In accordance with the Quebec Consumer Protection Act, customers have specific rights regarding returns, warranties, and cancellation of contracts.
For customers in Mexico, we comply with the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).
• Right to Return: Consumers have the right to return goods within 15 days of delivery for refunds, subject to the terms outlined in this policy.
• Warranty Coverage: Products come with warranty coverage as required by Mexican law, with a minimum warranty period for eligible products.
For customers in other countries within the Americas, we strive to comply with local consumer protection laws and ensure fair treatment in all return and refund matters.
Many products sold on Fair Smart Shop come with manufacturer warranties that cover defects in materials and workmanship. Warranty periods vary by product and manufacturer.
If you believe your product is covered under warranty and has developed a defect, please contact us with:
• Your order number
• Proof of purchase
• Photos or videos showing the defect
• A description of the issue
We will assist you in processing the warranty claim with the manufacturer or provide a resolution under our return policy if applicable.
Warranties do not cover damage resulting from:
• Normal wear and tear
• Accidental damage or misuse
• Unauthorized repairs or modifications
• Improper installation or use not following the manufacturer instructions
You may request to cancel your order before it has been processed and shipped.
Contact us immediately with your order number. If your order has not yet been processed, we will cancel it and issue a full refund at no charge.
If your order has already shipped, you cannot cancel it. You may initiate a return after receiving the item in accordance with this policy.
If you have any questions about this Refund and Return Policy or need assistance with a return, please contact us:
Email: sales@fairsmartshop.com
Contact Form: Available on our website at fairsmartshop.com/contact
Mailing Address:
We are committed to addressing your concerns promptly and fairly.
If you wish to withdraw from your purchase under the EU Right of Withdrawal, you may use this form:
To: Fair Smart Shop
Email: sales@fairsmartshop.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
• Ordered on: ______________
• Received on: ______________
• Order number: ______________
Name of consumer: ______________
Address of consumer: ______________
Signature (only if this form is notified on paper): ______________
Date: ______________
We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page with a revised “Last Updated” date. The policy in effect at the time of your purchase will govern your return rights for that purchase.
This Refund and Return Policy does not affect your statutory rights as a consumer. Where local laws provide additional rights beyond this policy, those laws shall prevail.
We are committed to handling every return request with fairness, transparency, and respect. If you are ever unsatisfied with a resolution, please reach out to our support team so we can make things right.
